Customer Service Agent

NC Farm Bureau; Durham (NC); On-site; USD 33,300 - 40,700; Full time

Job summary

A regional agricultural organization in Durham, North Carolina, is seeking a Customer Service Representative. In this role, you will respond to customer inquiries, resolve complaints, and provide an excellent customer experience. A high school diploma and strong communication skills are required. The position offers a competitive salary of $37,000.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Respond to customer inquiries and mitigate service problems.
• Resolve customer complaints in a friendly and timely manner.
• Provide thorough follow-ups to customer interactions.

Skills

Active listening

Interpersonal skills

Communication skills

Education

High school diploma, G.E.D. or equivalent

Job description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities: • Find patterns in customer complaints and bring them to the team for improvement • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Maintain customer accounts and update with new account information as needed Qualifications: • High school diploma, G.E.D. or equivalent • Previous work in a customer-facing position • Excellent active listening, interpersonal, and communication skills Compensation: $37,000

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