Customer Service Agent

Bama Exterminating; Northport (AL); On-site; USD 38,000 - 40,000; Full time

Job summary

Bama Exterminating in Northport, AL is seeking a Customer Service Representative to handle high volumes of calls, support customers, and manage AR tasks in FieldRoutes CRM. The role emphasizes clear communication, teamwork, and accuracy in data entry. Training provided; benefits and growth opportunities available.

Responsibilities include script-driven calls, AR reminders, and collaboration with the sales team to enhance customer satisfaction in a fast-paced environment.

Qualifications

• Previous experience in customer service, sales, or AR preferred.
• Strong communication skills, especially on the phone.
• Experience with FieldRoutes and Google Workspace is a plus.
• Must have graduated high school, GED or equivalent.

Responsibilities

• Answer a high volume of incoming calls with a positive and professional attitude
• Provide friendly, helpful customer support and problem resolution
• Handle incoming sales calls and follow provided scripts accurately
• Manage accounts receivable: send reminders, follow up on late payments, maintain AR records and reports
• Work on various projects as assigned (administrative tasks, campaigns)
• Update and manage customer information in the CRM system (FieldRoutes)
• Utilize Google Workspace tools effectively
• Collaborate with team to ensure excellent service delivery
• Stay up-to-date on service and product knowledge with the sales lead
• Maintain high customer satisfaction by resolving issues and routing as needed
• Document customer interactions and follow up on all questions
• Communicate frequent customer suggestions to troubleshoot

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Team player

Active listening

Positive attitude

Education

High school diploma/GED

Tools

FieldRoutes

Google Workspace

Job description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Compensation: $38,000 - $40,000 a year

Qualifications

• Previous experience in customer service, sales, or AR preferred
• Confident, clear, and friendly communication skills—especially on the phone
• Strong computer skills and ability to learn new systems (FieldRoutes experience is a plus!)
• Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.)
• Ability to multitask and thrive in a fast-paced environment
• Strong attention to detail and organizational skills
• A positive, can-do attitude and a team player mentality
• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills

Responsibilities

• Answer a high volume of incoming calls with a positive and professional attitude
• Provide friendly, helpful customer support and problem resolution
• Handle incoming sales calls and follow provided scripts accurately
• Manage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisor
• Work on various projects as assigned (administrative tasks, special campaigns, etc.)
• Accurately update and manage customer information in our CRM system (FieldRoutes)
• Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectively
• Collaborate with other team members to ensure excellent service delivery
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Create records of customer interactions and follow up to ensure all questions have been answered
• Communicate frequent customer suggestions to the team to troubleshoot
• Follow scripts when managing challenging customer issues and eliminate to the appropriate party when needed