Customer Service Agent

Exelare; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Professional development opportunities

Supportive team environment

Career advancement opportunities

Hands-on customer service experience

Competitive compensation

Job summary

Exelare is seeking a Customer Service Agent in Dayton, OH to help customers with questions, service requests, and product information. This role is ideal for someone who is approachable, solutions-oriented, and enjoys assisting people.

You will provide clear product details, listen to concerns, document interactions, and support promotions. Training is paid and a supportive team environment fosters career growth.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly and professional demeanor.
• Reliable and customer-focused.
• Organized and able to manage multiple requests.
• Previous customer service, retail, or hospitality experience helpful but not required.

Responsibilities

• Respond to customer questions and service requests.
• Provide clear information about products, services, and promotions.
• Listen to customer concerns and assist with solutions.
• Document customer interactions and feedback.
• Assist customers during promotions.
• Communicate recurring customer needs to the team.
• Maintain professional service standards in every interaction.

Skills

Verbal communication

Active listening

Friendly and professional demeanor

Reliability

Organization

Multitasking

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a Customer Service Agent to assist customers with questions, service requests, and general product or service information. This position is ideal for someone who is approachable, solutions-oriented, and comfortable working with people.

Responsibilities

• Respond to customer questions and service requests
• Provide clear information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Document customer interactions and relevant feedback
• Assist customers during promotional activities
• Communicate recurring customer needs to the appropriate team
• Maintain professional service standards throughout each interaction

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Friendly and professional demeanor
• Reliable and customer-focused
• Ability to remain organized while handling multiple requests
• Previous customer service, retail, or hospitality experience is helpful but not required

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities
• Hands-on customer service experience
• Competitive compensation