Call Center Agent

Exelare; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Exelare in Houston, TX is seeking an entry-level Call Center Agent to assist customers, respond to inquiries, and share information about products and services. This role emphasizes strong communication, problem-solving, and a commitment to developing customer service experience.

Ideal candidates maintain a friendly, patient demeanor and are eager to learn through paid training and ongoing mentorship. This position offers hands-on customer service exposure and opportunities for growth within a

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customer needs and questions.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Communicate customer feedback and recurring questions to the team.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Problem solving

Reliability

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated Call Center Agent to assist customers, respond to inquiries, and provide professional information about products and services. This entry-level role is ideal for someone with strong communication skills who enjoys helping people, solving routine concerns, and developing valuable customer service experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customer needs and questions.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Communicate customer feedback and recurring questions to the team.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands‑on customer service experience
• Performance‑based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching