Call Center Agent

Surib; Las Vegas (NV); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Customer service skill development

Opportunities for career advancement

Competitive compensation

Job summary

Surib is seeking a Call Center Agent in Las Vegas to handle inbound customer calls, provide product and service information, and assist with routine requests. The ideal candidate communicates clearly, listens actively, and remains organized while managing multiple conversations.

Responsibilities include documenting interactions, following up as needed, and escalating complex issues to the appropriate team. A fast-paced environment requires reliability and professionalism.

Qualifications

• Requires high school diploma or equivalent.
• Excellent verbal communication and listening skills.
• Customer service experience or call center experience preferred.

Responsibilities

• Answer incoming customer calls professionally.
• Provide information about products, services, promotions, and general inquiries.
• Listen carefully to identify customer needs and questions.
• Assist with routine service requests and concerns.
• Document customer interactions and relevant information accurately.
• Complete follow-up calls as required.
• Escalate complex issues to the appropriate team member.
• Maintain established customer service standards on every call.

Skills

Verbal communication

Active listening

Problem-solving

Phone etiquette

Organizational skills

Fast-paced work

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a Call Center Agent to handle inbound customer calls, answer questions, and assist with routine requests. The ideal candidate is an attentive communicator who can remain professional and organized while managing multiple customer conversations.

Responsibilities

• Answer incoming customer calls in a professional manner
• Provide information about products, services, promotions, and general inquiries
• Listen carefully to customer questions and identify their needs
• Assist with routine service requests and concerns
• Document customer interactions and relevant information accurately
• Complete follow-up calls when required
• Escalate complex issues to the appropriate team member
• Maintain established customer service standards during every call

Qualifications

• High school diploma or equivalent
• Clear and professional verbal communication
• Strong listening and problem-solving skills
• Comfortable speaking with customers by phone
• Patient, organized, and dependable
• Ability to work efficiently in a fast-paced environment
• Previous call center, customer service, or telephone support experience is preferred

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Customer service skill development
• Opportunities for career advancement
• Competitive compensation