Customer Service Agent

Foxfruit; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Professional development opportunities

Supportive team environment

Career growth opportunities

Hands-on customer service experience

Competitive compensation

Job summary

Foxfruit in Tampa, FL is seeking a Customer Service Agent who will respond to inquiries, assist with service requests, and provide accurate information to resolve routine concerns.

You will maintain records, identify customer needs, support engagement and promotional activities, and contribute to a supportive team environment with paid training and career growth opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Friendly and customer-focused attitude.
• Strong organizational and problem-solving skills.
• Ability to work independently and with a team.
• Previous customer service, retail, hospitality, or sales experience is a plus.

Responsibilities

• Respond to customer inquiries and handle service requests.
• Provide information about products, services, and promotions.
• Resolve routine customer concerns professionally.
• Follow up on customer requests as needed.
• Maintain accurate records of customer interactions.
• Identify customer needs and coordinate appropriate assistance.
• Gather and communicate customer feedback.
• Support customer satisfaction initiatives.
• Assist with customer engagement and promotional activities.
• Maintain professional communication at all times.

Skills

Communication

Customer service

Problem solving

Organization

Teamwork

Independent work

In-person/phone communication

Education

High school diploma

Job description

Position Summary

The Customer Service Agent will respond to customer inquiries, assist with service requests, provide accurate information, and help resolve routine concerns.

Responsibilities

• Assist customers with questions and service requests
• Provide information about products, services, and promotions
• Resolve routine customer concerns professionally
• Follow up on customer requests when needed
• Maintain accurate records of customer interactions
• Identify customer needs and coordinate appropriate assistance
• Gather and communicate customer feedback
• Support customer satisfaction initiatives
• Assist with customer engagement and promotional activities
• Maintain professional communication at all times

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Friendly and customer-focused attitude
• Strong organizational and problem-solving skills
• Ability to work independently and with a team
• Comfortable communicating with customers in person and by phone
• Previous customer service, retail, hospitality, or sales experience is a plus

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career growth opportunities
• Hands-on customer service experience
• Competitive compensation