Customer Service Agent

Edurake; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Edurake is seeking a personable Customer Service Agent to assist customers, share product information, and support positive experiences. This entry-level position is ideal for someone who enjoys talking with people, building relationships, and developing customer service skills.

You will communicate clearly, listen actively, and help resolve routine concerns while collaborating with the team to meet service goals and ongoing training opportunities.

Qualifications

• Clear, friendly communication with customers.
• Strong listening and problem-solving abilities.
• Willingness to learn and grow in a fast-paced environment.
• Ability to stay organized and manage multiple requests.

Responsibilities

• Provide clear information about products, services, and company offerings.
• Listen to customer needs and help identify appropriate solutions.
• Assist with routine customer requests and concerns.
• Recommend products or services when appropriate based on customer needs.
• Support customer follow-ups and ongoing relationship-building activities.
• Communicate promotional information clearly and accurately.
• Assist with customer engagement and outreach initiatives.
• Maintain organized records of customer interactions and activities.
• Share customer questions and feedback with the appropriate team members.
• Help resolve routine concerns and elevate issues when necessary.
• Collaborate with team members to support customer service and business objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Listening

Customer focus

Problem solving

Learning mindset

Multitasking

Reliability

Interpersonal skills

Adaptability

Education

High school diploma or equivalent

Job description

About Us

We were born to make customer service feel less mechanical and more human.

We become part of every brand with care, discipline, and curiosity. We learn its language, understand its challenges, and turn every interaction into an opportunity to build trust.

Job Summary

We are seeking a personable and motivated Customer Service Agent to assist customers, provide product and service information, and support positive customer experiences. This entry-level role is a great opportunity for someone who enjoys communicating with people, building relationships, and developing valuable customer service and professional skills.

Responsibilities

• Provide clear information about products, services, and company offerings.
• Listen to customer needs and help identify appropriate solutions.
• Assist with routine customer requests and concerns.
• Recommend products or services when appropriate based on customer needs.
• Support customer follow-ups and ongoing relationship-building activities.
• Communicate promotional information clearly and accurately.
• Assist with customer engagement and outreach initiatives.
• Maintain organized records of customer interactions and activities.
• Share customer questions and feedback with the appropriate team members.
• Help resolve routine concerns and elevate issues when necessary.
• Collaborate with team members to support customer service and business objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude and willingness to help others.
• Strong listening and problem-solving abilities.
• Positive attitude and eagerness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching