Call Center Agent

Exelare; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Exelare is seeking a friendly and motivated Call Center Agent to assist customers, respond to inquiries, and provide accurate information about products and services. This role suits individuals who enjoy communicating with people and solving routine concerns while developing customer service skills.

Responsibilities include responding to inquiries, listening to needs, recommending solutions, and supporting outreach and development efforts.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Listen carefully to customer needs and recommend appropriate solutions.
• Communicate promotional information clearly when appropriate.
• Follow up with customers and prospective customers as needed.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and business development activities.
• Maintain accurate records of customer conversations and activities.
• Address routine customer concerns and escalate issues when necessary.
• Communicate customer feedback and recurring questions to team members.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Goal oriented

Organizational skills

Reliability

Sales experience

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and motivated Call Center Agent to assist customers, respond to inquiries, and provide accurate information about products and services. This role is ideal for individuals who enjoy communicating with people, solving routine concerns, and developing valuable customer service and professional skills.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Listen carefully to customer needs and recommend appropriate solutions.
• Communicate promotional information clearly when appropriate.
• Follow up with customers and prospective customers as needed.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and business development activities.
• Maintain accurate records of customer conversations and activities.
• Address routine customer concerns and escalat[e] issues when necessary.
• Communicate customer feedback and recurring questions to team members.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching