Call Center Agent

Exelare; Dayton (OH); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Professional development

Supportive team environment

Opportunities for career growth

Customer communication experience

Competitive compensation

Descrizione del lavoro

Exelare is seeking a Call Center Agent in Dayton, OH to handle customer calls, provide information on products and promotions, and identify needs through active listening. You will document interactions and escalate complex issues to the proper team.

The role emphasizes professional telephone communication, teamwork, and handling multiple conversations a day. Training is provided, with opportunities for career growth and competitive compensation.

Competenze

• High school diploma or equivalent.
• Clear and professional telephone communication.
• Strong listening and problem-solving abilities.
• Patient, organized, and dependable.
• Comfortable handling multiple customer conversations throughout the day.
• Ability to work effectively in a team environment.
• Previous call center or customer service experience is preferred.

Mansioni

• Answer incoming customer calls promptly and professionally.
• Provide information about products, services, and current promotions.
• Identify customer needs through active listening.
• Assist with routine questions and service requests.
• Document call details and customer information accurately.
• Escalate complex concerns to the appropriate team member.
• Follow established customer service procedures and quality standards.

Conoscenze

Clear communication

Active listening

Problem solving

Patient

Organized

Team player

Multitasking

Call center experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position Summary

The Call Center Agent will handle customer calls, answer questions, provide information, and assist with routine service needs. The ideal candidate is comfortable communicating by phone and can maintain a calm, professional approach throughout each conversation.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Provide information about products, services, and current promotions
• Identify customer needs through active listening
• Assist with routine questions and service requests
• Document call details and customer information accurately
• Escalate complex concerns to the appropriate team member
• Follow established customer service procedures and quality standards

Qualifications

• High school diploma or equivalent
• Clear and professional telephone communication
• Strong listening and problem-solving abilities
• Patient, organized, and dependable
• Comfortable handling multiple customer conversations throughout the day
• Ability to work effectively in a team environment
• Previous call center or customer service experience is preferred

Benefits

• Paid training
• Professional development
• Supportive team environment
• Opportunities for career growth
• Customer communication experience
• Competitive compensation