Customer Service Advocate: Solve First-Call Issues & Grow

teletech; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and dental

Tuition reimbursement

Paid vacation

401K

Employee discounts

Job summary

TTEC in Austin, TX is seeking a Customer Service Representative to join our global team. You’ll be on the front lines, resolving customer inquiries with empathy, accuracy, and a focus on first-call resolution.

This role offers training, competitive pay, and benefits like medical and dental, tuition reimbursement, paid vacation, a 401K, and employee discounts. We value a high school diploma and at least six months of customer service experience.

Qualifications

• At least six months of customer service experience.
• Call center experience preferred.
• Ability to multi-task in a fast-paced and vibrant work environment.
• Flexibility to work in a 24/7 environment will be attractive.

Responsibilities

• Provide best in class customer service and support for our clients.
• Resolve customer inquiries on a daily basis and empower to solve problems.
• Aim to resolve the customer issue on the first call and build loyalty and satisfaction.

Skills

Customer service experience

Call center experience

Windows competency

Verbal communication

Multitasking

24/7 flexibility

Education

High School diploma or equivalent

Job description

TTEC in Austin, TX is seeking a Customer Service Representative to join our global team. You’ll be on the front lines, resolving customer inquiries with empathy, accuracy, and a focus on first-call resolution.

This role offers training, competitive pay, and benefits like medical and dental, tuition reimbursement, paid vacation, a 401K, and employee discounts. We value a high school diploma and at least six months of customer service experience.