Customer Service Team Lead

teletech; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental

Tuition reimbursement

Paid vacation

401K

Discounts at retailers & restaurants

Job summary

TTEC in Austin, TX is seeking a Customer Service Representative to join our global team delivering exceptional support. You will be on the front lines, resolving inquiries, and empowered to solve issues on the first call.

The role emphasizes friendly, professional communication, multi-tasking in a fast-paced environment, and a 24/7 schedule. Training and comprehensive benefits are provided.

Qualifications

• High School diploma or equivalent.
• At least six months of customer service experience.
• Call center experience preferred.
• Competency using Windows.
• Well polished communication and verbal skills.
• Ability to multi-task, in a fast paced and vibrant work environment.
• Flexibility to work in a 24/7 environment will make you especially attractive to us.

Responsibilities

• Provide best in class customer service and support for clients.
• Resolve customer inquiries on a daily basis.
• Empower to solve customer issues on the first call.
• Build customer satisfaction and loyalty while informing about products and services.

Skills

Customer service

Call center experience

Communication skills

Multi-tasking

Flexibility

Availability 24/7

Education

High School diploma or equivalent

Tools

Windows

Job description

TTEC in Austin, TX is seeking a Customer Service Representative to join our global team delivering exceptional support. You will be on the front lines, resolving inquiries, and empowered to solve issues on the first call.

The role emphasizes friendly, professional communication, multi-tasking in a fast-paced environment, and a 24/7 schedule. Training and comprehensive benefits are provided.