Customer Care Pro: First-Call Resolutions, 24/7

teletech; Austin (TX); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical and dental

Tuition reimbursement

Paid vacation

401K

Discounts

Job summary

TTEC is hiring a Customer Service Representative in Austin, TX. You will be on the front lines providing support to customers, delivering prompt solutions, and maintaining a positive customer experience on every call.

Successful candidates bring strong communication, a can-do attitude, and the ability to multi-task in a fast-paced environment. Training is provided, with opportunities for career growth within a global company.

Qualifications

• High School diploma or equivalent.
• At least six months of customer service experience.
• Call center experience preferred.
• Competency using Windows.
• Well polished communication and verbal skills.
• Ability to multi-task in a fast paced environment.
• Flexibility to work in a 24/7 environment.

Responsibilities

• Provide prompt solutions to customer inquiries on each call.
• Aim to resolve the customer issue on the first call.
• Inform customers about new products and services.
• Build customer satisfaction and loyalty through professional service.

Skills

Customer service

Call center experience

Windows

Communication

Multi-tasking

24/7 availability

Education

High School diploma or equivalent

Tools

Windows

Job description

TTEC is hiring a Customer Service Representative in Austin, TX. You will be on the front lines providing support to customers, delivering prompt solutions, and maintaining a positive customer experience on every call.

Successful candidates bring strong communication, a can-do attitude, and the ability to multi-task in a fast-paced environment. Training is provided, with opportunities for career growth within a global company.