Remote Customer Experience Advocate | Training & Growth

teletech; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TTEC is seeking a Customer Service Representative in Austin, TX. You will engage with customers via voice, chat or email, resolve inquiries with care, and contribute to a positive customer experience in a dynamic team environment.

You'll be trained to become a subject matter expert, report to a manager, and grow within a supportive, people‑focused company culture that values diversity and opportunity.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer savvy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Computer skills

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

TTEC is seeking a Customer Service Representative in Austin, TX. You will engage with customers via voice, chat or email, resolve inquiries with care, and contribute to a positive customer experience in a dynamic team environment.

You'll be trained to become a subject matter expert, report to a manager, and grow within a supportive, people‑focused company culture that values diversity and opportunity.