Customer Service Pro — Frontline Support with Training

teletech; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical and dental

Tuition reimbursement

Paid vacation

401K

Discounts

Job summary

TTEC, a global leader in customer service, is hiring a Customer Service Representative in Austin, TX. You will be on the front lines, resolving inquiries with a friendly and professional approach and targeting first-contact solutions to boost customer satisfaction.

We offer extensive training, a competitive salary, and a benefits package including medical and dental, tuition reimbursement, paid vacation, a 401K, and discounts.

Qualifications

• High School diploma or equivalent.
• At least six months of customer service experience
• Call center experience preferred
• Competency using Windows
• Well polished communication and verbal skills
• Ability to multi-task, in a fast paced and vibrant work environment
• Flexibility to work in a 24/7 environment will make you especially attractive to us

Responsibilities

• Resolve customer inquiries on a daily basis on the front lines.
• Provide prompt solutions in a friendly and professional way to increase customer satisfaction.
• Be empowered to solve customers' problems as you see fit and keep the customer informed of new products and services.

Skills

Communication skills

Verbal communication

Multitasking

Flexibility to work 24/7

Windows competency

Education

High School diploma or equivalent

Tools

Windows

Job description

TTEC, a global leader in customer service, is hiring a Customer Service Representative in Austin, TX. You will be on the front lines, resolving inquiries with a friendly and professional approach and targeting first-contact solutions to boost customer satisfaction.

We offer extensive training, a competitive salary, and a benefits package including medical and dental, tuition reimbursement, paid vacation, a 401K, and discounts.