Customer Experience Advocate (Remote)

teletech; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunities

Benefits

Job summary

TTEC in Austin, Texas, is hiring a Customer Service Representative to deliver outstanding customer experiences across voice, chat, and email. This role supports customers in Austin or remote options, providing thoughtful guidance and issue resolution.

You will be trained to become a subject-matter expert, join a caring, diverse team, and enjoy strong leadership, growth opportunities, and competitive compensation in a flexible, supportive environment.

Qualifications

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Assist in delivering exceptional customer experiences across channels (phone, chat, email)

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

TTEC in Austin, Texas, is hiring a Customer Service Representative to deliver outstanding customer experiences across voice, chat, and email. This role supports customers in Austin or remote options, providing thoughtful guidance and issue resolution.

You will be trained to become a subject-matter expert, join a caring, diverse team, and enjoy strong leadership, growth opportunities, and competitive compensation in a flexible, supportive environment.