First Party Collections

AllianceOne Incorporated; Maumee (OH); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

HSA/FSA options

Employee Assistance Program

Career growth opportunities

Resumo da oferta

AllianceOne is seeking a First Party Collections Agent for an onsite role in Maumee, OH. You will contact customers to resolve past-due accounts with professionalism and empathy, building a stable, long-term career in a performance-driven environment.

This position follows a Monday–Friday schedule (training), with a pay rate of $17.00 per hour and a benefits package including medical, dental, vision, a 401(k) match after 90 days, paid time off, HSA/FSA options, and an Employee Assistance

Qualificações

• Strong verbal and written communication skills.
• Ability to handle sensitive conversations with professionalism and empathy.
• Problem-solving and decision-making skills.
• Multitask in a fast-paced, structured environment.
• Strong attention to detail and organizational skills.
• Self-motivated with the ability to work independently and as part of a team.

Responsabilidades

• Manage inbound and outbound calls to collect on past due accounts.
• Work with customers to resolve balances on credit cards and loan accounts.
• Maintain compliance while delivering a professional and empathetic experience.
• Meet performance goals for quality, productivity, and adherence.
• Handle a daily caseload and prioritize tasks effectively.

Conhecimentos

Verbal and written communication

Empathy and professionalism

Problem-solving

Multitasking

Attention to detail

Teamwork

Self-motivation

Descrição da oferta de emprego

Job Description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience. In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience. This is a great opportunity to build a long-term career in a stable, performance-driven environment.

Schedule and Training

Training Schedule: Monday to Friday, 10:00 AM to 7:00 PM

Hours of Operation: Monday to Friday 10:00 AM to 7:00 PM

Pay and Benefits

We offer competitive pay and a comprehensive benefits package:

• $17.00 per hour
• Medical, dental, and vision insurance
• 401(k) with company match after 90 days
• Paid time off
• HSA and FSA options
• Employee Assistance Program
• Career growth opportunities within Teleperformance

Work Location

This is an onsite role based in: 1684 Woodlands Drive, Maumee, OH 43537

What You Will Do

As a First Party Collections Agent, you will:

• Manage inbound and outbound calls to collect on past due consumer and commercial accounts
• Work with customers to resolve balances on credit cards and loan accounts
• Maintain compliance while delivering a professional and empathetic experience
• Meet performance goals for quality, productivity, and adherence
• Handle a daily caseload and prioritize tasks effectively

What You Bring

To be successful in this First Party Collections role in Maumee, OH, you should have:

• Strong verbal and written communication skills
• Ability to handle sensitive conversations with professionalism and empathy
• Problem-solving and decision‑making skills
• Ability to multitask in a fast‑paced, structured environment
• Strong attention to detail and organizational skills
• Self‑motivated mindset with the ability to work independently and as part of a team

Equal Opportunity

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

Questions?

Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.