Customer Service Advocate - Bilingual Spanish Required

Prov Inc; Sandy (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental & Life Insurance (+ +)

Paid holidays + PTO

Paid training & ongoing support

Snack/Drink Room

Job summary

Prov Inc in Sandy, Utah is seeking a Customer Service Advocate who is bilingual in Spanish and English for a fully in-person role. You will handle inbound calls, document interactions, and provide clear solutions while maintaining 5-star service.

The position requires a High School Diploma and strong communication, with 30+ WPM typing, comfortable with basic tech. Schedule is Mon-Fri 11:00AM - 7:30PM, onsite, with benefits including 401(k), health insurance, and paid holidays.

Qualifications

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn

Responsibilities

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

Skills

Bilingual Spanish/English

Typing 30+ WPM

Communication skills

Customer service

Education

High School Diploma or equivalent

Job description

Customer Service Advocate (Bilingual Spanish/English) - Full-Time (Onsite)

Prov Inc | Sandy, UT 84070 | $16-$19/hour Schedule: Mon-Fri | 11:00AM - 7:30PM

Join Prov Inc in Sandy, Utah as a Customer Service Advocate and be part of a supportive team where your empathy, communication skills, and problem-solving abilities make a real impact every day. This is a fully in-person role focused on delivering 5-star customer service through inbound calls and accurate documentation.

What You'll Do

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

What You Need

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn

Pay & Benefits

• $16-$19/hour
• 401(k) with employer match
• Medical, Dental & Life Insurance (+ supplemental options)
• Paid holidays + PTO
• Paid training & ongoing support
• Snack/Drink Room

Work Location:

Onsite in Sandy, UT

EEO: Prov Exam is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Background Check Disclaimer:
As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.