Bilingual Customer Advocate - In-Person, 5-Star Support

Prov Inc; Sandy (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental & Life Insurance (+ +)

Paid holidays + PTO

Paid training & ongoing support

Snack/Drink Room

Job summary

Prov Inc in Sandy, Utah is seeking a Customer Service Advocate who is bilingual in Spanish and English for a fully in-person role. You will handle inbound calls, document interactions, and provide clear solutions while maintaining 5-star service.

The position requires a High School Diploma and strong communication, with 30+ WPM typing, comfortable with basic tech. Schedule is Mon-Fri 11:00AM - 7:30PM, onsite, with benefits including 401(k), health insurance, and paid holidays.

Qualifications

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn

Responsibilities

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

Skills

Bilingual Spanish/English

Typing 30+ WPM

Communication skills

Customer service

Education

High School Diploma or equivalent

Job description

Prov Inc in Sandy, Utah is seeking a Customer Service Advocate who is bilingual in Spanish and English for a fully in-person role. You will handle inbound calls, document interactions, and provide clear solutions while maintaining 5-star service.

The position requires a High School Diploma and strong communication, with 30+ WPM typing, comfortable with basic tech. Schedule is Mon-Fri 11:00AM - 7:30PM, onsite, with benefits including 401(k), health insurance, and paid holidays.