Bilingual Customer Service Representative

Ultimate Staffing Services; St. George (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

Ultimate Staffing Services in Saint George, Utah, seeks a Bilingual Medical Customer Service Representative to support patients by scheduling health screenings, answering questions, and delivering exceptional service in English and Spanish.

The role requires handling high volumes of calls, maintaining accurate records, and cooperating with healthcare partners to ensure smooth daily operations while upholding compliance standards.

Qualifications

• Bilingual English and Spanish required for daily interactions with patients.
• Experience in medical customer service, healthcare scheduling, or call center preferred.
• Excellent verbal and written communication is essential.
• Comfortable handling a high volume of calls and inquiries.
• Proficient with Microsoft Office and standard office tools.
• Strong organizational and multitasking abilities; healthcare familiarity a plus.

Responsibilities

• Make outbound calls to schedule patients for health screenings.
• Provide customer service in English and Spanish.
• Respond to patient inquiries via phone, email and other channels.
• Assist patients with appointment scheduling and questions.
• Maintain accurate patient records and update information as needed.
• Communicate professionally with patients and healthcare partners.
• Collaborate with team to support daily operations and patient needs.
• Ensure compliance with company policies and healthcare regulations.
• Maintain a positive, professional, patient-focused approach.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Multitasking

Problem-solving

Call handling

Tools

Microsoft Office

Office applications

Job description

Bilingual Customer Service Representative (JN -092026-430117) Saint George, Utah

Salary: USD17 - USD17 per hour

Pay: $17.00 per hour

Are you fluent in both English and Spanish and passionate about helping others? We're seeking a Bilingual Medical Customer Service Representative to join a growing healthcare team in St. George, Utah. In this role, you'll support patients by scheduling health screenings, answering questions, and providing exceptional service to both English and Spanish-speaking individuals.

Responsibilities

• Make outbound calls to schedule patients for health screenings.
• Provide outstanding customer service in both English and Spanish.
• Respond to patient inquiries via phone, email, and other communication channels.
• Assist patients with appointment scheduling, questions, and concerns.
• Maintain accurate patient records and update information as needed.
• Communicate professionally and compassionately with patients and healthcare partners.
• Collaborate with team members to support daily operations and patient needs.
• Ensure compliance with company policies and healthcare regulations.
• Maintain a positive, professional, and patient-focused approach in all interactions.

Qualifications

• Fluent in English and Spanish (required).
• Previous experience in medical customer service, healthcare scheduling, call center, or customer service preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of calls.
• Proficient in Microsoft Office and other standard office applications.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and problem-solving skills.
• Experience in a healthcare environment is a plus.

Schedule

Monday through Friday

8:00 AM - 4:30 PM