Customer Service Administrator — PTO, 401(k) & Bonus

Logfret; Grand Rapids (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

A freight forwarding company is looking for a Customer Service Administrator in Grand Rapids, Michigan. This role requires providing exceptional customer service, managing communication channels, and proficiency in Microsoft Office. The ideal candidate should have over a year of customer service experience and a high school diploma or GED. The position offers $30.50 per hour, along with benefits such as paid time off, life insurance, and a 401(k) plan.

Qualifications

• 1+ years of proven customer service experience required.
• Ability to work independently and in a team environment.
• Experience with Microsoft Office: Word and Excel.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Keep track of customer accounts and make updates with new account information.

Skills

Customer service skills

Communication skills

Ability to multi-task

Proficiency in Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A freight forwarding company is looking for a Customer Service Administrator in Grand Rapids, Michigan. This role requires providing exceptional customer service, managing communication channels, and proficiency in Microsoft Office. The ideal candidate should have over a year of customer service experience and a high school diploma or GED. The position offers $30.50 per hour, along with benefits such as paid time off, life insurance, and a 401(k) plan.