Customer Service Administrator | PTO, 401(k), Bonus

Logfret; Columbus (OH); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

A logistics company in Columbus, Ohio, is seeking a Customer Service Administrator to provide exceptional customer service, manage communications, and assist with administrative duties. The ideal candidate has strong communication skills, experience with Microsoft Office, and at least one year in a customer service role. Benefits include a pay rate of $30.50 per hour, health insurance, and a 401(k) plan. The role is designed for someone who enjoys a supportive work environment while helping clients efficiently.

Qualifications

• 1+ years of proven customer service experience.
• Ability to multi-task and meet deadlines efficiently.
• Ability to work independently and in a team.

Responsibilities

• Provide exceptional customer service both internally and externally.
• Manage switchboard and direct incoming calls.
• Assist with granting site access and updating client credentials.
• Provide information to customers through various communication channels.
• Track customer accounts and update information as necessary.
• Ensure thorough follow-ups to guarantee customer satisfaction.

Skills

Strong communication skills

IT skills (Microsoft Word and Excel)

Customer service skills

Education

High school diploma or GED

Tools

CRM database

Microsoft Office

Job description

A logistics company in Columbus, Ohio, is seeking a Customer Service Administrator to provide exceptional customer service, manage communications, and assist with administrative duties. The ideal candidate has strong communication skills, experience with Microsoft Office, and at least one year in a customer service role. Benefits include a pay rate of $30.50 per hour, health insurance, and a 401(k) plan. The role is designed for someone who enjoys a supportive work environment while helping clients efficiently.