Warehouse Customer Service Specialist — PTO & 401(k)

Logfret; Detroit (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Life Insurance

Job summary

A logistics company in Detroit is seeking an experienced Customer Service Rep to provide exceptional service and manage customer inquiries. Responsibilities include managing phone calls, updating customer information, and ensuring satisfaction with detailed follow-ups. The ideal candidate has a high school diploma, at least 1 year of customer service experience, and proficiency in Microsoft Office. Compensation is $30.50 per hour along with benefits like paid time off and insurance programs.

Qualifications

• 1+ years of proven customer service experience.
• Ability to multi-task and work efficiently.
• Capability to work independently and in a team.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming calls.
• Keep track of customer accounts and update information.
• Ensure customer satisfaction through thorough follow-ups.

Skills

Strong communication skills

Friendly telephone manner

Good IT skills

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A logistics company in Detroit is seeking an experienced Customer Service Rep to provide exceptional service and manage customer inquiries. Responsibilities include managing phone calls, updating customer information, and ensuring satisfaction with detailed follow-ups. The ideal candidate has a high school diploma, at least 1 year of customer service experience, and proficiency in Microsoft Office. Compensation is $30.50 per hour along with benefits like paid time off and insurance programs.