Customer Service Administrator | PTO, 401(k), Bonus

Logfret; Detroit (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Life Insurance

Job summary

A logistics company in Detroit is seeking a Customer Service Administrator. The ideal candidate will provide exceptional customer service, manage incoming calls, and assist with daily administrative duties. This role requires strong communication skills and experience with Microsoft Office. Candidates must have a high school diploma and at least one year of customer service experience. Competitive pay at $30.50 per hour along with benefits including medical insurance, PTO, and a 401(k).

Qualifications

• Must have 1 year of proven customer service experience.
• Ability to successfully multi-task and meet deadlines.
• Ability to work independently and in a team environment.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords for clients.
• Provide information to customers via phone and email.
• Keep track of customer accounts and make updates as necessary.

Skills

Strong communication skills

Friendly yet professional telephone manner

Good IT skills

Experience with Microsoft Word and Excel

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A logistics company in Detroit is seeking a Customer Service Administrator. The ideal candidate will provide exceptional customer service, manage incoming calls, and assist with daily administrative duties. This role requires strong communication skills and experience with Microsoft Office. Candidates must have a high school diploma and at least one year of customer service experience. Competitive pay at $30.50 per hour along with benefits including medical insurance, PTO, and a 401(k).