Service Center Support PT

FedEx Freight; Ladson (SC); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

FedEx Freight is seeking an administrative clerk in Ladson, SC to serve customers, process freight documentation, and support daily service center operations.

Responsibilities include filing, data entry, scheduling pickups, answering calls, and coordinating with drivers and sales. Requires a HS diploma or GED and 2 years of general office experience, plus strong communication skills.

Qualifikationen

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.

Aufgaben

• Perform clerical tasks: filing, copying, imaging, answering phones, data entry.
• Verify and complete required documentation and reports.
• Provide information to customers and determine pickup/delivery needs.
• Enter freight shipment data and generate freight bills.
• Assist customers via phone, e-mail and fax with inquiries.
• Make freight delivery appointments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other teams to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Ensure compliance with laws and company policies.

Kenntnisse

Interpersonal skills

Verbal communication

Math basics

Ausbildung

HS diploma or GED

Jobbeschreibung

Starting rate of pay $19.81/ hour

Shift times: 1600-2100

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills