Customer Service & Administrative Assistant (CSAAFS2026) (Fully Remote)

My Hero VA; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

My Hero VA is hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company. This remote full-time role handles calls, emails, and administrative tasks to ensure smooth communication with clients and technicians.

You will manage scheduling, explain services and pricing, review technician reports, and follow up on invoices. A quiet home workspace and reliable internet are required; fluency in English and Spanish is essential for

Qualifications

• Fluent English and Spanish, both spoken and written.
• Previous professional experience in customer service and administrative support.
• Experience using Jobber and RingCentral, with strong attention to detail.

Responsibilities

• Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians' daily schedules.
• Review technician reports for accuracy, upload reports to Jobber, and follow up on unpaid invoices.

Skills

Fluent English

Spanish language

Job description

• Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians' daily schedules.
• Review technician reports for accuracy, upload reports to Jobber, and follow up on unpaid invoices.

Requirements:

• Fluent English and Spanish, both spoken and written.
• Previous professional experience in customer service and administrative support.
• Experience using Jobber and RingCentral, with strong attention to detail.

Location & Availability:

• Remote role with full-time availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
• Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.

My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.