Customer Service Virtual Assistant (Fully Remote)

20four7va; United States; Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free training

Weekly payments

Vibrant contractor community

Job summary

20four7VA connects businesses with offshore independent contractors to provide remote customer service and support. The role focuses on handling billing questions, service timelines, activations, and login-related inquiries, ensuring a positive customer experience.

Candidates should have prior call center experience, strong English communication, and be comfortable with high volumes while following established processes. Training is provided, with weekly payments and an active community.

Qualifications

• Must have customer service or call center experience and strong English communication.
• Experience with billing, account inquiries, and telecommunications is preferred.

Responsibilities

• Answer inbound calls and assist with service-related concerns using company procedures.
• Process account activation/deactivation requests and complete callbacks or email follow-ups.
• Maintain accurate customer records in CRM and perform data entry tasks.

Skills

Customer service

Call center experience

English communication

Billing knowledge

CRM data entry

Job description

• Provide professional inbound call and email support to customers of a satellite services company.
• Handle billing, service timelines, activations, deactivations, and login-related inquiries.
• Ensure a positive customer experience and elevate issues when necessary.

Key Responsibilities:

• Answer inbound calls and assist with service-related concerns using company procedures.
• Process account activation/deactivation requests and complete callbacks or email follow-ups.
• Maintain accurate customer records in CRM and perform data entry tasks.

Requirements:

• Must have customer service or call center experience and strong English communication.
• Experience with billing, account inquiries, and telecommunications is preferred.
• Comfortable handling high call volumes and learning established processes.

What We Offer:

• Competitive rates and weekly payments.
• Free training, constant support, and a vibrant community.

20four7VA

20four7VA connects businesses with offshore independent contractors for remote services. They offer free training, constant support, and a vibrant contractor community.