Remote Customer Service VA | Scheduling & Support

Native Pest Management; Florida; Hybrid; MXN 389,000 - 571,000; Full time

Benefits offered by this job

PTO 10 days

US Holidays

Paid Training

Employee Referral Bonus

Aguinaldo Bonus

Job summary

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant to work remotely and support customers by answering questions, handling complaints, and scheduling services.

The role requires fast, reliable internet, a clear headset, strong typing (50 WPM), CRM and Google Suite proficiency, and bilingual English/Spanish is preferred. You will coordinate with field technicians and sales, process payments, and help manage high call volumes with professionalism.

Qualifications

• Previous customer service experience preferred.
• Strong high-speed Wi‑Fi and reliable equipment.
• Typing speed of 50 WPM with 90% accuracy.
• Bilingual English/Spanish preferred.
• Proficient with CRM software and Google Workspace.

Responsibilities

• Handle high volume inbound/outbound calls.
• Answer questions, resolve complaints, and troubleshoot.
• Schedule services and coordinate with field staff.
• Maintain timely responses to calls, texts, emails.
• Assist management, technicians, and sales as needed.
• Process payments and follow up on past-due accounts.

Skills

Customer service

Call center experience

Typing 50 WPM

CRM software

Google Workspace

Bilingual English/Spanish

Strong communication

Tools

CRM software

Google Workspace

Office software

Job description

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant to work remotely and support customers by answering questions, handling complaints, and scheduling services.

The role requires fast, reliable internet, a clear headset, strong typing (50 WPM), CRM and Google Suite proficiency, and bilingual English/Spanish is preferred. You will coordinate with field technicians and sales, process payments, and help manage high call volumes with professionalism.