Remote Bilingual Customer Service Representative( Spanish)

1st Choice, LLC; Virginia; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Equipment provided

Job summary

1st Choice, LLC is hiring a bilingual customer support agent to work remotely from Virginia. You will handle inbound calls from consumers and enrollees, document interactions, and ensure privacy while meeting QA metrics.

Training is provided and you will coordinate translations as needed, staying updated on program policies. The role requires Spanish and English fluency, strong communication, and basic computer skills.

Qualifications

• Must reside in VA.
• Bilingual in Spanish and English required.
• 0 to 6 months of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Answer incoming calls from consumers and enrollees while maintaining confidentiality.
• Document and track customer interactions using designated systems.
• Complete tasks and casework according to established procedures.
• Meet QA standards and other performance metrics.
• Fulfill requests for materials via mail, email, or download.
• Transfer or refer callers to appropriate resources per guidelines.
• Escalate complex issues to designated staff when needed.
• Coordinate translation services for non-English callers according to procedures.
• Attend meetings, trainings, and ongoing learning activities.
• Maintain current knowledge of program requirements, policies, and systems.

Skills

Bilingual in Spanish and English

Education

High school diploma or GED

Job description

Are you fluent in both English and Spanish and passionate about helping others? Join our client's dynamic customer support team and make a meaningful impact from the comfort of your home. We're looking for friendly, professional, and customer focused individuals who thrive in a fast paced environment and enjoy providing exceptional service over the phone.

Must reside in VA

Must be fluent in Spanish and English

• Answer incoming calls from consumers, prospective enrollees, representatives, and individuals acting on behalf of consumers while maintaining confidentiality and privacy standards.
• Accurately document and track all customer interactions using designated systems.
• Complete associated tasks and casework according to established procedures and guidelines.
• Meet Quality Assurance (QA) standards and other key performance metrics.
• Fulfill customer requests for materials via mail, email, or electronic download.
• Transfer or refer callers to the appropriate resources based on established guidelines.
• Escalate complex issues to designated staff members when necessary.
• Coordinate translation services for non English speaking callers in accordance with procedures.
• Participate in required meetings, trainings, and ongoing learning activities.
• Maintain current knowledge of program requirements, policies, and systems.

Minimum Qualifications

• Must reside in VA
• High school diploma or GED required.
• Bilingual in Spanish and English is required.
• 0 to 6 months of customer service, call center, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to maintain confidentiality and handle sensitive information professionally.

Training Information

Training Schedule:

Monday through Friday, 9:00 AM to 4:00 PM

• 9 days of instructor led training
• Followed by 30 days of nesting/on the job support

Important:

Attendance during training is mandatory. Candidates should not have any pre scheduled appointments that would interfere with the training period. Cameras must remain on throughout the training sessions.

Work Schedule

Hours of Operation:

Monday through Friday, 8:30 AM to 6:00 PM

Candidates must be flexible and available to work any assigned shift during operating hours.

Equipment & Internet Requirements

Equipment will be provided by the client.

Remote employees must maintain reliable high speed internet service that meets the following minimum requirements:

• 25 Mbps download speed for a single user
• 50 Mbps download speed for shared household internet connections
• 5 Mbps upload speed required
• 10 Mbps upload speed preferred

Additional Requirements:

• Mobile hotspots cannot be used as the primary internet source.
• A wired connection using a Category 5 or Category 6 Ethernet cable from the computer to the router is required.
• Proof of internet speed may be requested prior to employment. Screenshots from Google Speed Test or Speedtest.net are acceptable.

Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we're here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.