Bilingual Customer Service & Admin Specialist (Remote)

My Hero VA; Florida; Hybrid; MXN 388,000 - 569,000; Full time

Job summary

My Hero VA is seeking a bilingual English/Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and keep daily administrative work organized. You will answer calls, schedule two-hour arrival windows, review reports, and follow up on invoices from a remote capacity.

The role requires attention to detail, a proactive mindset, and reliability in a quiet workspace with a stable internet connection. Mon–Fri, 8:00 AM–5:00 PM ET.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Experience in customer service and administrative support.
• Experience using Jobber and RingCentral.
• Detail-oriented with strong review of reports, addresses and customer records.
• Able to manage multiple tasks with minimal reminders.
• Reliable computer, stable internet and quiet workspace for calls.
• Availability Monday through Friday, 8:00 AM–5:00 PM Eastern Time.

Responsibilities

• Answer calls and emails, explain services and pricing.
• Communicate two-hour arrival windows to customers based on schedules.
• Review technician reports for accuracy before sending.
• Upload service reports to Jobber and email to customers.
• Follow up on unpaid invoices and quotes.
• Coordinate return visits and answer questions about jobs.
• Help technicians locate properties using Google Maps and homeowner contacts.
• Maintain customer details and notes in Jobber.
• Gather information to help prepare quotes.
• Request Google reviews in quieter periods.
• Keep all parties informed on outstanding questions and next steps.

Skills

Bilingual English/Spanish

Customer service

Administrative support

Attention to detail

Multi-tasking

Communication

Tools

Jobber

RingCentral

Google Maps

Job description

My Hero VA is seeking a bilingual English/Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and keep daily administrative work organized. You will answer calls, schedule two-hour arrival windows, review reports, and follow up on invoices from a remote capacity.

The role requires attention to detail, a proactive mindset, and reliability in a quiet workspace with a stable internet connection. Mon–Fri, 8:00 AM–5:00 PM ET.