Customer Service Representative

Relianceac; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contribution

7 paid holidays

Paid vacation after 1 year

Office dogs

Job summary

Reliance Heating and Air Conditioning in Phoenix, AZ is hiring a Customer Service Representative to join a family-owned HVAC team. You will handle calls, emails, and texts; perform outbound outreach to maintenance members; and support dispatch with daily goals while keeping meticulous customer records.

The ideal candidate has 1+ year of customer service experience, strong communication, and a customer-first mindset. HVAC familiarity is a plus; benefits and stable environment await.

Qualifications

• 1+ years of customer service and/or administrative experience.
• Strong written and verbal communication skills.
• Ability to show empathy and professionalism with customers.

Responsibilities

• Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner.
• Perform outbound calls to existing customers and maintenance members.
• Assist Lead Dispatcher with daily call count goals.
• Maintain accurate and detailed customer records following company and software guidelines.
• Gather, analyze, and organize reports for weekly admin meetings.
• Filing and general administrative duties.
• Track office inventory and place restocking orders as needed.
• Complete ongoing software and customer service training.

Skills

Customer service

Communication

Team player

Empathy

Education

High school diploma

Tools

ServiceTitan CRM

Job description

Customer Service Representative (CSR)

Schedule & Compensation

• Work Hours: Monday-Friday, 40 hours/week (seasonal variability)
• Pay: $20-$24/hour depending on experience + performance pay

About Reliance Heating and Air Conditioning

Reliance Heating and Air is a proud third-generation, family-owned HVAC company established in 1984. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.

We are looking for a Customer Service Representative to join our team. If you have strong customer service and administrative skills, pay attention to detail, and want to be part of a company where your work actually matters, you're in the right place.

This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in delivering an excellent customer experience.

Why You'll Love Working Here

• Family-Owned, People-First Culture - You're not just a number here. Leadership is hands-on, supportive, and genuinely cares about the team.
• Proven Stability (Since 1984) - Third-generation company with a strong reputation and consistent growth in the Phoenix market.
• Team That Drives Results - Every department is goal-oriented, collaborative, and aligned. You'll always know what success looks like.
• Your Voice Matters - Weekly meetings where ideas are heard, discussed, and often implemented. This is not a "keep your head down" environment.
• Open Communication - Transparent leadership and a team that supports each other. Feedback goes both ways.
• Growth-Focused Environment - We invest in coaching, training, and development so you continue to improve not stay stagnant.
• Positive, Professional Atmosphere - We expect high standards, but we also create a workplace where people enjoy coming in every day.

• Office Dogs - Our two "Champions of Happiness," brings joy to the office and keeps spirits high.

What We Offer You

• Health, dental, and vision insurance (United Healthcare)
• Optional add-ons including short-term disability
• 401(k) with an employer contribution of 3% of your plan compensation (eligible after 2 months of employment, fully vested after 2 years)
• 7 paid holidays
• 40 hours of sick time (available after 90 days)
• Paid vacation after 1 year
• Newly remodeled office facility
• Company outings and team-building events

Daily Responsibilities Include:

• Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner
• Perform outbound calls to existing customers and maintenance members
• Assist Lead Dispatcher with daily call count goals
• Maintain accurate and detailed customer records following company and software guidelines
• Gather, analyze, and organize reports for weekly admin meetings
• Filing and general administrative duties
• Track office inventory and place restocking orders as needed
• Complete ongoing software and customer service training

Requirements

• High school diploma or equivalent
• 1+ years of customer service and/or administrative experience
• Strong written and verbal communication skills
• Ability to show empathy and professionalism with customers
• Strong interpersonal skills and team mindset
• Energetic, positive attitude with a willingness to learn

Preferred Qualifications

• HVAC or trades experience
• Experience with ServiceTitan or similar CRM

Hiring is contingent upon being able topass a background and drug test.