Customer Service Representative

Scottsdale Air Heating & Cooling; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K retirement plan with partial company match

Company-provided iPhone and iPad

Paid vacation and holidays

Company events

Job summary

A reputable HVAC service provider in Phoenix is seeking a Customer Service Representative/Call Taker. This role involves answering inbound calls, scheduling appointments, and providing exceptional customer service. The ideal candidate will manage multiple priorities, communicate effectively with customers, and document interactions in the CRM system. Competitive pay ranging from $19 to $20 USD per hour is offered alongside comprehensive benefits including medical insurance and a 401K retirement plan.

Qualifications

• Exceptional customer service skills with a passion for delivering top-quality service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong judgment and problem-solving skills.

Responsibilities

• Answer inbound phone calls for scheduling.
• Provide 5-star level of service to our customers.
• Document all customer interactions accurately in the CRM system.

Skills

Customer service skills

Problem-solving skills

Multi-tasking ability

Proficiency in Microsoft Word

Proficiency in Outlook

Tools

Service Titan software

Job description

We are currently seeking a Customer Service Representative/Call Taker to join our team. This position requires a versatile skill set, the ability to multi-task, and the capability to perform under pressure while making sound decisions. As part of our team, you'll play a key role in ensuring our 100% Satisfaction Guarantee is upheld during every client interaction.

Work Schedule

• Monday to Friday, availability from 9:00 AM to 5:00 PM
• Summer schedule requires working Saturdays with hours from 8:00 AM to 4:00 PM.
• Choice of an alternate day off from Tuesday, Wednesday, or Thursday.

Key Responsibilities

• Answer inbound phone calls for scheduling
• Provide 5-star level of service to our customers
• Answer inbound calls and schedule appointments for service
• Effectively communicate with customers and coordinate solutions with internal and external stakeholders
• Respond to email and web portal inquiries for scheduling
• Serve as the main point of contact between the customer and the company, ensuring clear, consistent, and positive communication across all departments
• Document all customer interactions accurately in the CRM system

Qualifications And Requirements

• Experience with Service Titan software is a plus but not required
• Exceptional customer service skills, with a passion for delivering top-quality service
• Ability to manage multiple priorities in a fast-paced environment
• Strong judgment and problem-solving skills, with the ability to handle challenging situations calmly and professionally
• Proficiency in Microsoft Word and Outlook
• Flexible schedule based on business needs

Benefits

• Competitive pay and great work environment
• Opportunities for career growth and continued training
• Competitive pay with bonus and commission opportunities
• Comprehensive benefits – Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Company-provided iPhone and iPad
• Life insurance coverage
• Paid vacation and holidays
• Company events

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Pay Range

$19 USD - $20 USD

About Scottsdale Air

At Scottsdale Air, we’ve been providing affordable, top-notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company that is known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.

We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.