Customer Service Representative

Rac Distributors Inc; Providence (RI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

Job summary

A leading distributor in HVAC/R is seeking a Customer Service Representative in Providence, Rhode Island. In this role, you will communicate with customers, process requests, and provide solutions to ensure a great customer experience. Ideal candidates should possess strong communication skills, knowledge of HVAC/R equipment, and experience in customer service. The position offers competitive compensation and various benefits including health insurance and paid time off.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Must be friendly and computer savvy.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions and meet quotas.

Skills

Excellent phone and verbal communication skills

Understanding of HVAC/R equipment and Parts

Ability to work well under pressure

Highly organized with time management skills

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and must have knowledge of HVAC/R equipment and parts.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of HVAC/R equipment and Parts is a must.

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively