Customer Service Admin | SAP & Invoicing Specialist

Jungheinrich Internal; Warrington Township (Bucks County); On-site; USD 32,000 - 40,000; Full time

Job summary

Jungheinrich Internal in Warrington is seeking a Customer Service Administrator to provide end-to-end administrative support for engineers, dispatchers and service management nationwide, ensuring SAP data accuracy and efficient processing of orders, quotations, and invoicing.

The role requires strong organizational skills, proficiency in SAP, Excel and Word, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Good organizational and multi-tasking skills.
• Ability to communicate on multiple levels.
• Strong admin experience.
• SAP experience is a plus.
• Excel & Word experience.

Responsibilities

• Processing and control of subcontract orders and invoicing.
• Preparation of SAP quotations for external repairs.
• Raising any necessary Credit and Debits.
• Raising Purchase Orders for suppliers, follow up, control and monitor.
• Promote health, safety and welfare, champion a safety-first culture within our business.
• Build a strong and positive relationship with customers, engineers and colleagues.
• Processing service reports through to invoice.
• Invoice queries and resolution/escalation as required.
• Proactive follow up of quotations raised for external repairs.
• Control and resolution of all SAP error reports.
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work.
• Handling and logging of customer calls efficiently and by agreed procedure.
• To ensure all Customer Processes are followed and SLA are adhered to.
• Maintain and amend Customers CRM database.

Skills

SAP experience

Organizational skills

Communication skills

Multi-tasking

Tools

SAP

Excel

Word

Job description

Jungheinrich Internal in Warrington is seeking a Customer Service Administrator to provide end-to-end administrative support for engineers, dispatchers and service management nationwide, ensuring SAP data accuracy and efficient processing of orders, quotations, and invoicing.

The role requires strong organizational skills, proficiency in SAP, Excel and Word, and the ability to work under pressure in a fast-paced environment.