RA109 | Customer Service Administrator

Jungheinrich Internal; Warrington Township (Bucks County); On-site; USD 32,000 - 40,000; Full time

Job summary

Jungheinrich Internal in Warrington is seeking a Customer Service Administrator to provide end-to-end administrative support for engineers, dispatchers and service management nationwide, ensuring SAP data accuracy and efficient processing of orders, quotations, and invoicing.

The role requires strong organizational skills, proficiency in SAP, Excel and Word, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Good organizational and multi-tasking skills.
• Ability to communicate on multiple levels.
• Strong admin experience.
• SAP experience is a plus.
• Excel & Word experience.

Responsibilities

• Processing and control of subcontract orders and invoicing.
• Preparation of SAP quotations for external repairs.
• Raising any necessary Credit and Debits.
• Raising Purchase Orders for suppliers, follow up, control and monitor.
• Promote health, safety and welfare, champion a safety-first culture within our business.
• Build a strong and positive relationship with customers, engineers and colleagues.
• Processing service reports through to invoice.
• Invoice queries and resolution/escalation as required.
• Proactive follow up of quotations raised for external repairs.
• Control and resolution of all SAP error reports.
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work.
• Handling and logging of customer calls efficiently and by agreed procedure.
• To ensure all Customer Processes are followed and SLA are adhered to.
• Maintain and amend Customers CRM database.

Skills

SAP experience

Organizational skills

Communication skills

Multi-tasking

Tools

SAP

Excel

Word

Job description

RA109 || Customer Service Administrator

Warrington

Reports to: National Customer Service Manager

Department: Customer Service

Location: Warrington

Role Purpose

• To provide full and comprehensive administration support forEngineers,Dispatchers andServiceManagementfor all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs areachieved.
• Fulland comprehensive administration support to Internal and External Stakeholders
• Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

• Processing and control ofsubcontractorders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary Credit and Debits
• Raising Purchase Orders for suppliers, follow up, control and monitor
• Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

• Build a strong and positive relationship with customers,engineersand colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation asrequired
• Proactive follow up of quotations raised for external repairs
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work
• Handling and logging of customer calls efficiently and by agreed procedure
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Breakdown of Administrator Tasks (Dependant on which pod you are assigned to)

Supplier Admin Task

• Sub Con call out
• Purchase order creation
• Purchase order chase
• Purchase order invoicing (Z9)
• Quote creation
• Quote chasing
• Credits and Debits (DCM)
• AiPro
• Z9 Vor
• Billing Block

Regional / Central Admin Task

• MDE
• DCM
• Weekly Sheets
• Customer PO chase (DHL)
• Quote creation
• Quote chasing
• Credits & Debits
• CRM Database Update
• Job Cards / TRN (SITES)
• Sammelfakt
• Verisae Quote uploads
• MDE AUSFAL (SITES)
• Billing Block
• Sites Job Transfers *

Person Specification

Role Requirements

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAPexperience is a plus
• Excel &Wordexperience

Competencies Required

• Adaptability
• Attention to Detail
• Flexibility
• Influencing
• Integrity
• Resilience and Tenacity