Customer Service Admin & SAP Specialist

Jungheinrich

Warrington Township (Bucks County)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

Jungheinrich Warrington is seeking a Customer Service Administrator to provide comprehensive admin support for engineers, dispatchers, and service management nationwide. The role ensures accurate SAP processing, order control, and timely invoicing while maintaining high customer service standards.

Key duties include managing subcontract orders, generating SAP quotations for external repairs, creating POs, and resolving invoice queries.

Qualifications

Strong admin experience and ability to work under pressure.
Excellent organizational and multitasking skills.

Responsibilities

Processing and control of subcontract orders and invoicing.
Preparation of SAP quotations for external repairs.
Raising any necessary Credit and Debits.
Raising Purchase Orders for suppliers, follow up, control and monitor.
Promote health, safety and welfare, champion a safety-first culture within our business.
Build a strong and positive relationship with customers, engineers and colleagues.
Processing service reports through to invoice.
Invoice queries and resolution/escalation as required.
Proactive follow up of quotations raised for external repairs.
Control and resolution of all SAP error reports.
System cleansing as required referring to the error logs.
Allocate and order Sub–contracted work.
Handling and logging of customer calls efficiently and by agreed procedure.
To ensure all Customer Processes are followed and SLA are adhered to
Maintain and amend Customers CRM database.