Customer Service Coordinator

Ferretti Search; Champaign (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Ferretti Search in Champaign, IL is seeking a reliable Customer Service Coordinator to serve as the main contact for customers and to support the sales team in handling orders and day-to-day requests. You will process orders, quotes, and purchase orders, coordinate with internal departments, maintain data accuracy, and keep customers informed throughout the order cycle.

The role requires 2+ years in customer service, familiarity with SAP or JD Edwards, strong communication, and solid

Qualifications

• 2+ years in customer service or related roles.
• Experience with SAP or JD Edwards preferred.
• Strong written and verbal communication.
• Excellent attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to work independently or in a team.
• Professional, dependable, customer-focused.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Serve as a primary point of contact for customers.
• Respond to inquiries about orders, products, pricing, shipping.
• Process and maintain orders, quotes, and POs.
• Coordinate with internal departments to resolve questions.
• Maintain accurate customer and order data in systems.
• Track orders and follow up on outstanding items.
• Resolve discrepancies and customer concerns.
• Provide updates to customers throughout the order process.
• Maintain organized records of customer activity.
• Support the team with additional admin tasks.

Skills

Customer service

Order processing

Communication

Attention to detail

Organizational skills

Multitasking

Problem-solving

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

SAP

JD Edwards

Microsoft Office

Job description

We are seeking a reliable and customer-focused Customer Service Coordinator to join our clients team. This role will serve as a key point of contact for customers while supporting internal sales teams to ensure orders, requests, and day-to-day customer needs are handled efficiently and accurately.

Key Responsibilities

• Serve as a primary point of contact for customers, providing timely and professional support.
• Respond to customer inquiries regarding orders, products, pricing, shipping, and general account needs.
• Process and maintain customer orders, quotes, purchase orders, and related documentation.
• Coordinate with internal departments to resolve customer questions and ensure requests are handled efficiently.
• Maintain accurate customer and order information within internal systems.
• Track orders and follow up on outstanding items to ensure timely resolution.
• Assist with resolving discrepancies, issues, and customer concerns.
• Provide clear communication and updates to customers throughout the order process.
• Maintain organized records and documentation related to customer activity.
• Support the team with additional administrative and customer service responsibilities as needed.

Qualifications

• 2+ years of customer service, customer support, order processing, administrative, or related experience.
• Experience working with SAP, JD Edwards, or a similar ERP system preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Comfortable working with Microsoft Office and other computer-based systems.
• Ability to work effectively both independently and as part of a team.
• Professional, dependable, and customer-focused approach.
• High school diploma or equivalent required; additional education is a plus.