Customer Service Administrator

Jungheinrich; Warrington Township (Bucks County); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Jungheinrich Warrington is seeking a Customer Service Administrator to provide comprehensive admin support for engineers, dispatchers, and service management nationwide. The role ensures accurate SAP processing, order control, and timely invoicing while maintaining high customer service standards.

Key duties include managing subcontract orders, generating SAP quotations for external repairs, creating POs, and resolving invoice queries.

Formación

• Strong admin experience and ability to work under pressure.
• Excellent organizational and multitasking skills.

Responsabilidades

• Processing and control of subcontract orders and invoicing.
• Preparation of SAP quotations for external repairs.
• Raising any necessary Credit and Debits.
• Raising Purchase Orders for suppliers, follow up, control and monitor.
• Promote health, safety and welfare, champion a safety-first culture within our business.
• Build a strong and positive relationship with customers, engineers and colleagues.
• Processing service reports through to invoice.
• Invoice queries and resolution/escalation as required.
• Proactive follow up of quotations raised for external repairs.
• Control and resolution of all SAP error reports.
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work.
• Handling and logging of customer calls efficiently and by agreed procedure.
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database.

Conocimientos

Customer service

Administrative experience

Organizational skills

Communication

Herramientas

SAP

Excel

Word

Descripción del empleo

Customer Service Administrator

Warrington

Role Purpose

• To provide full and comprehensive administration support forEngineers,Dispatchers andServiceManagementfor all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs areachieved.
• Fulland comprehensive administration support to Internal and External Stakeholders
• Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

• Processing and control ofsubcontractorders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary Credit and Debits
• Raising Purchase Orders for suppliers, follow up, control and monitor
• Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

• Build a strong and positive relationship with customers,engineersand colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation asrequired
• Proactive follow up of quotations raised for external repairs
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work
• Handling and logging of customer calls efficiently and by agreed procedure
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Person Specification

Role Requirements

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAPexperience is a plus
• Excel &Wordexperience

Competencies Required

• Adaptability
• Attention to Detail
• Flexibility
• Influencing
• Integrity
• Resilience and Tenacity