Customer Service Administrator 1

Southeastern Freight Lines; Dalton (GA); On-site; USD 25,000 - 31,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator I in Dalton, GA to support service center operations. The role covers clerical tasks, scanning bills, driver check-in, cashier duties, and receptionist responsibilities, all aimed at smooth service delivery.

The position requires a High School Diploma or GED, the ability to pass background and drug tests, and 6 months of related experience.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Experience with Microsoft Outlook and Excel preferred.

Responsibilities

• Perform general clerical duties to support the Service Center.
• Scan bills and load into the company system for processing.
• Assist with driver check-in, gate office, cashier and receptionist duties.
• Balance daily cash reports and prepare bank deposits.
• Answer phones and route callers using a multi-line switchboard.
• Welcome visitors and collect completed applications.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Switchboard systems

Job description

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist. Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. Assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $17.85-$22.51 Per Hour (pay may vary based on location and experience) Work Shift Second Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working with southeastern Freight Lines is more than just a job - it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals - the true backbone of our company. At southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.