Customer Service & Admin Coordinator (On-Site)

Renaissance Personnel Group; Scottsdale (AZ); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Job summary

Renaissance Personnel Group in North Scottsdale is seeking a Customer Service Associate to be the first contact for customers while providing essential administrative support. This full-time role offers a stable weekday schedule and a competitive compensation package.

The position requires 1–3 years of customer service or admin experience, strong communication, and excellent organizational skills. On-site work with full benefits including medical, dental, vision, 401(k), and paid time off.

Qualifications

• 1–3 years of customer service or administrative support experience.
• Strong communication and a genuine desire to help customers.
• Excellent organizational skills and ability to manage multiple priorities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Word, Excel, and Outlook.
• FileMaker experience is a plus; high school diploma or equivalent required.

Responsibilities

• Answer calls, emails, and live chats in a friendly, professional manner.
• Respond to questions about products, services, and orders.
• Resolve routine issues and escalate complex ones.
• Enter and manage orders, returns, and billing with accuracy.
• Process bills of lading and verify shipping documents.
• Review shipping labels for accuracy prior to production.
• Distribute Shopify inventory reports to team members.
• Process customs documentation and match invoices to orders.
• Receive deliveries and notify internal contacts.
• Create UPS shipping labels and support outbound shipments.
• Maintain organized files and documentation.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

FileMaker experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Renaissance Personnel Group in North Scottsdale is seeking a Customer Service Associate to be the first contact for customers while providing essential administrative support. This full-time role offers a stable weekday schedule and a competitive compensation package.

The position requires 1–3 years of customer service or admin experience, strong communication, and excellent organizational skills. On-site work with full benefits including medical, dental, vision, 401(k), and paid time off.