Administrative Assistant

Renaissance Personnel Group; Scottsdale (AZ); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Job summary

Renaissance Personnel Group in North Scottsdale is seeking a Customer Service Associate to be the first contact for customers while providing essential administrative support. This full-time role offers a stable weekday schedule and a competitive compensation package.

The position requires 1–3 years of customer service or admin experience, strong communication, and excellent organizational skills. On-site work with full benefits including medical, dental, vision, 401(k), and paid time off.

Qualifications

• 1–3 years of customer service or administrative support experience.
• Strong communication and a genuine desire to help customers.
• Excellent organizational skills and ability to manage multiple priorities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Word, Excel, and Outlook.
• FileMaker experience is a plus; high school diploma or equivalent required.

Responsibilities

• Answer calls, emails, and live chats in a friendly, professional manner.
• Respond to questions about products, services, and orders.
• Resolve routine issues and escalate complex ones.
• Enter and manage orders, returns, and billing with accuracy.
• Process bills of lading and verify shipping documents.
• Review shipping labels for accuracy prior to production.
• Distribute Shopify inventory reports to team members.
• Process customs documentation and match invoices to orders.
• Receive deliveries and notify internal contacts.
• Create UPS shipping labels and support outbound shipments.
• Maintain organized files and documentation.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

FileMaker experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Associate

Location: North Scottsdale

Schedule: Monday-Friday, 7:30 AM to 4:30 PM (On-Site)

Compensation: $55,000 annually + Full Benefits

Are you a detail-oriented professional who enjoys helping customers and keeping operations running smoothly? A growing North Scottsdale company is seeking a Customer Service Associate to serve as the first point of contact for customers while providing essential administrative support to the team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys juggling a variety of responsibilities, and takes pride in delivering exceptional service.

What You’ll Do

As the Customer Service Associate, you will play a key role in ensuring customers receive prompt, professional assistance while supporting day-to-day administrative operations.

Customer Service Responsibilities

• Answer incoming phone calls, emails, and live chats with a friendly and professional demeanor
• Respond to customer questions regarding products, services, and orders
• Resolve routine customer concerns and escalate more complex issues to the appropriate department
• Enter and manage customer orders, returns, and billing information with a high level of accuracy

Administrative Responsibilities

• Process bills of lading and verify receipt of all shipping documents
• Review shipping labels for accuracy prior to production
• Distribute Shopify inventory reports to appropriate team members
• Process customs documentation and match invoices to customer orders
• Receive deliveries and notify the appropriate internal contacts
• Create UPS shipping labels and support outbound shipments
• Maintain organized files and documentation

What We’re Looking For

• 1-3 years of experience in customer service, administrative support, or a similar role
• Strong communication skills and a genuine desire to help customers
• Excellent organizational skills and the ability to manage multiple priorities
• High attention to detail and accuracy
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with FileMaker database software is a plus
• High school diploma or equivalent required; additional education is a plus

Why Join Us?

This is a stable, full-time opportunity with a well-established company that values teamwork, reliability, and outstanding customer service. You’ll enjoy a consistent weekday schedule and a comprehensive benefits package.

Benefits Include

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays

If you are a customer-focused professional who enjoys both service and administrative responsibilities, we’d love to hear from you.