Customer Service & Accounts Specialist (Employee-Owned)

SEL Engineering Services; Washington; Vor Ort; USD 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

ESOP/Stock ownership

Competitive benefits

Tuition assistance

Engineering development programs

Wellness programs

Zusammenfassung

Schweitzer Engineering Laboratories (SEL) is seeking a Customer Service Operator in Pullman, WA to be a key contact for customers, suppliers, employees, and community members. You will support customer service operations, maintain account information, and help deliver a positive experience while collaborating with SEL teams.

A typical day includes handling calls, processing orders and RMAs, updating records, and guiding customers through SEL systems.

Qualifikationen

• 2+ years of organized, friendly customer service.
• Excellent phone etiquette and communication skills.
• Strong writing and documentation skills.
• Ability to learn new skills and work cooperatively in a team.

Aufgaben

• Serve as key contact for customers, suppliers, employees, and community members.
• Process orders and RMAs, route emails, and document interactions.
• Update and manage customer account information and security settings.
• Identify and propose process improvements to enhance customer experience.

Kenntnisse

Customer service

Phone etiquette

Communication

Documentation

Team collaboration

Learning agility

Tools

MS Word

Excel

Jobbeschreibung

Schweitzer Engineering Laboratories (SEL) is seeking a Customer Service Operator in Pullman, WA to be a key contact for customers, suppliers, employees, and community members. You will support customer service operations, maintain account information, and help deliver a positive experience while collaborating with SEL teams.

A typical day includes handling calls, processing orders and RMAs, updating records, and guiding customers through SEL systems.