CUSTOMER SERVICE

Dayton Roger's; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Opportunities for growth

Job summary

Dayton Roger's Contract is seeking a friendly Customer Service Representative to join our team in the United States. As a full-time role, you will handle incoming calls and emails, provide product information, and process orders to ensure a smooth customer experience.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and customer service software is preferred, and you should be

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient computer skills, including Microsoft Office and customer service software.
• Positive attitude and a passion for providing exceptional customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming calls and emails from customers, addressing inquiries and concerns.
• Provide accurate information about products and services, including pricing, availability, and features.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain customer records and update information as needed.
• Collaborate with other departments to resolve customer issues and ensure a positive experience.
• Proactively identify and address potential customer service issues to prevent escalations.
• Follow up with customers to ensure satisfaction and gather feedback.
• Stay updated on product knowledge and company policies to provide accurate information.
• Meet and exceed customer service performance goals and metrics.

Skills

Communication

Multitasking

Problem-solving

Teamwork

Digital literacy

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office

Customer service software

Job description

Job Title: Customer Service Representative

Job Type: (Job Type)

Dayton Roger's Contract is seeking a friendly and dedicated Customer Service Representative to join our team. As a full-time employee, you will work 40 hours per week, providing exceptional customer service to our clients.

Key Responsibilities:

• Handle incoming calls and emails from customers, addressing their inquiries and concerns in a timely and professional manner
• Provide accurate information about our products and services, including pricing, availability, and features
• Process orders, returns, and exchanges efficiently and accurately
• Maintain customer records and update information as needed
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience
• Proactively identify and address potential customer service issues to prevent escalations
• Follow up with customers to ensure satisfaction and gather feedback
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers
• Meet and exceed customer service performance goals and metrics set by the company

Qualifications:

• High school diploma or equivalent, some college preferred
• Previous customer service experience is a plus
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision‑making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient computer skills, including experience with Microsoft Office and customer service software
• Positive attitude and a passion for providing exceptional customer service
• Ability to work independently and as part of a team

We offer competitive salary and benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company. If you are a customer-focused individual with a strong work ethic, we would love to have you join our team at Dayton Roger's Contract.