CUSTOMER CARE REPRESENTATIVE

Dayton Roger's; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and benefits

Growth opportunities

Supportive work environment

Ongoing training and development

Team-oriented culture

Job summary

Dayton Roger's Contract is seeking a Customer Care Representative to join our team in a remote capacity. You will be the first point of contact for customers, addressing inquiries, concerns and requests in a timely and professional manner to ensure satisfaction and uphold our positive image.

Key responsibilities include handling inquiries via phone, email, and chat, providing accurate solutions, and collaborating with other departments to resolve issues.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and handle difficult situations with patience and professionalism.
• Proficient in Microsoft Office and experience with CRM software is a plus.
• Ability to work flexible hours, including evenings and weekends if needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and solutions to customers' concerns and requests.
• Maintain a high level of customer satisfaction by building strong relationships with clients.
• Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members.
• Keep accurate records of customer interactions and transactions in our database.
• Proactively identify and report any patterns or trends in customer inquiries to improve our processes and services.
• Follow up with customers to ensure their issues have been resolved and provide feedback on their experience.
• Continuously strive to meet and exceed customer service expectations.

Skills

Communication skills

Problem-solving

Patience and professionalism

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Position: Customer Care Representative

Job Tpe: (Remote)

Dayton Roger's Contract is a leading provider of contract services for various industries. We are committed to providing exceptional customer service and building strong relationships with our clients. We are currently seeking a Customer Care Representative to join our team and help us continue to deliver top-notch service to our customers.

Job Summary

As a Customer Care Representative, you will be the first point of contact for our customers. You will be responsible for addressing their inquiries, concerns, and requests in a timely and professional manner. Your goal will be to ensure that our customers are satisfied with our services and to maintain a positive company image.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information and solutions to customers' concerns and requests
• Maintain a high level of customer satisfaction by building strong relationships with clients
• Collaborate with other departments to resolve customer issues and escape complex cases to the appropriate team members
• Keep accurate records of customer interactions and transactions in our database
• Proactively identify and report any patterns or trends in customer inquiries to improve our processes and services
• Follow up with customers to ensure their issues have been resolved and provide feedback on their experience
• Continuously strive to meet and exceed customer service expectations

Qualifications

• High school diploma or equivalent
• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision‑making abilities
• Ability to work well under pressure and handle difficult situations with patience and professionalism
• Proficient in Microsoft Office and experience with CRM software is a plus
• Ability to work flexible hours, including evenings and weekends if needed

We Offer

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A positive and supportive work environment
• Ongoing training and development to enhance your skills and knowledge
• The satisfaction of being part of a team that strives for excellence in customer service

If you are a customer-oriented individual with a passion for delivering exceptional service, we want to hear from you! Join our team at Dayton Roger's Contract and be a part of our commitment to providing the best contract services in the industry.