Remote Customer Service Specialist

Dayton Roger's; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Dayton Roger's is seeking a Customer Service Representative to handle inquiries, provide product information, and process orders in a full-time remote role. You will support customers with accuracy and professionalism while maintaining records and contributing to a positive service experience.

This position offers growth opportunities within the company, with a focus on customer satisfaction and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant computer programs.
• Strong attention to detail and organizational skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Flexibility to work occasional evenings or weekends as needed.

Responsibilities

• Respond to customer inquiries and concerns in a timely and professional manner.
• Provide accurate information about products and services.
• Process orders and returns efficiently.
• Maintain customer accounts and records.
• Work closely with other departments to resolve customer issues.
• Keep up-to-date with product knowledge and company policies.
• Identify and elevate priority issues to the appropriate team member.
• Strive to meet and exceed customer satisfaction goals.
• Continuously seek opportunities to improve the customer experience.

Skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Organizational skills

Teamwork

Microsoft Office

Adaptability

Education

High School Diploma or equivalent

Job description

Dayton Roger's is seeking a Customer Service Representative to handle inquiries, provide product information, and process orders in a full-time remote role. You will support customers with accuracy and professionalism while maintaining records and contributing to a positive service experience.

This position offers growth opportunities within the company, with a focus on customer satisfaction and teamwork in a fast-paced environment.