Customer Accounts Representative

AppleOne Employment Services; Santa Barbara (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Accounts Representative for an onsite temp-to-hire opportunity in Santa Barbara, CA. This role is ideal for an early-career professional who enjoys helping customers, answering questions, and resolving account concerns related to billing, payments, and general inquiries.

Join a collaborative office with supportive leadership and a positive team culture. You will gain exposure to customer service, financial operations, account support, and

Qualifications

• Less than 1 year of professional experience required.
• Strong customer service, communication, and problem-solving skills.
• Ability to work onsite in Santa Barbara, CA.
• Attention to detail and accurate documentation.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Provide support for billing, payments, and account questions.
• Research concerns, troubleshoot account issues, and propose solutions.
• Process and document payments and account updates accurately.
• Maintain confidential, complete records of customer interactions.
• Collaborate with internal teams to resolve concerns and ensure a positive experience.

Skills

Customer service

Communication

Problem-solving

Attention to detail

On-site presence

Patience

Job description

Job Summary

We are seeking a Customer Accounts Representative for an onsite temp-to-hire opportunity in Santa Barbara, CA. This role is a strong fit for an early-career professional who enjoys helping customers, answering questions, resolving account concerns, and providing accurate support related to billing, payments, and account inquiries.

This opportunity offers a collaborative office environment with supportive leadership, a positive team culture, and structured business processes that help new professionals build confidence and experience. The Customer Accounts Representative will gain valuable exposure to customer service, financial operations, account support, and administrative processes while contributing to a responsive and service-focused team.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional, timely, and helpful manner.
• Provide support for billing, payment, account, and general customer service questions.
• Research customer concerns, troubleshoot account issues, and recommend appropriate solutions.
• Assist with payment processing, account maintenance, and accurate transaction documentation.
• Maintain complete, accurate, and confidential records of customer interactions and account activity.
• Collaborate with internal teams to resolve customer concerns and support a positive customer experience.

Compensation and Benefits

• Pay rate: $23.00 to $25.00 per hour.
• Job type: Temp-to-hire.
• Location: Santa Barbara, CA.
• Work arrangement: Onsite attendance is required.
• Duration: Minimum 6-month assignment, with potential for extension.
• Start date: ASAP.

Required Qualifications and Skills

• Support customer account inquiries related to billing, payments, and general service needs.
• Process and document payments, transactions, and account updates accurately.
• Research customer concerns and coordinate resolutions with internal teams.
• Maintain professional, confidential, and complete customer account records.
• Less than 1 year of professional experience required, making this a strong opportunity for recent graduates or early-career candidates.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle customer questions with patience, professionalism, and accuracy.
• Comfortable working with account information, billing details, payment records, or similar administrative data.
• Strong attention to detail and ability to maintain accurate documentation.
• Ability to work onsite in Santa Barbara, CA.
• Dependable, organized, and able to work effectively in a fast-paced office environment.

Preferred Qualifications

• Previous experience in customer service, office administration, account support, billing support, or payment processing.
• Exposure to financial operations, transaction documentation, or customer account maintenance.
• Comfortable communicating with customers by phone, email, and in person.
• Interest in building a career in customer support, client care, account management, or administrative operations.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.