Customer Service Specialist

AppleOne Employment Services; Goleta (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Statutory sick pay

Job summary

AppleOne Employment Services in Goleta, CA seeks a Customer Service Specialist for a temp-to-hire role. You will be the main contact for customers, handling inquiries by phone and email, and supporting internal teams to ensure smooth daily operations.

The position emphasizes reliability, communication, and problem-solving, with a focus on delivering excellent service, accuracy, and teamwork in a fast-paced office environment.

Qualifications

• 3 to 5 years of customer service, administrative support, or related office experience.
• Strong verbal and written communication skills.
• Handle inquiries via phone and email professionally.
• Maintain accuracy, organization, and service quality.
• Ability to manage multiple priorities with professionalism.
• Comfort with office technology and data entry.
• Reliable, detail-oriented, and team player.

Responsibilities

• Respond to customer inquiries by phone, email, or other channels in a timely and professional manner.
• Provide accurate information regarding orders, accounts, services, scheduling, or general needs.
• Research and resolve customer issues while documenting interactions clearly.
• Coordinate with internal departments to ensure requests are handled efficiently.
• Maintain organized records and support general administrative tasks.
• Deliver a positive customer experience through clear communication and attention to detail.

Skills

Customer service

Administrative support

Communication skills

Data entry

Teamwork

Tools

CRM software

ERP systems

Customer account management tools

Job description

Job Summary

A Customer Service Specialist is needed for a temp-to-hire opportunity in Goleta, CA. This role is ideal for an administrative and customer support professional who enjoys helping customers, solving problems, and keeping daily operations running smoothly. This position offers the opportunity to join a professional, team-oriented office environment where communication, reliability, and follow-through are valued. The Customer Service Specialist will serve as a key point of contact for customers, provide accurate information, support internal teams, and help create a positive service experience. Candidates who enjoy supportive leadership, collaborative teamwork, and the potential for long-term career growth will be a strong fit.

Key Responsibilities

• Respond to customer inquiries by phone, email, or other communication channels in a timely and professional manner.
• Provide accurate information regarding orders, accounts, services, scheduling, or general customer needs.
• Research and resolve customer issues while documenting interactions clearly and accurately.
• Coordinate with internal departments to ensure customer requests are handled efficiently.
• Maintain organized records, update customer information, and support general administrative tasks.
• Deliver a positive customer experience through strong communication, patience, and attention to detail.

Compensation and Benefits

• Pay rate: $20 to $22 per hour.
• Job type: Temp-to-hire.
• Location: Goleta, CA.
• Major medical.
• Dental.
• Vision.
• 401k.
• Statutory sick pay where required.

Required Qualifications and Skills

• Handle customer inquiries and provide professional support across phone and email communication.
• Resolve customer issues, document interactions, and follow through on open requests.
• Support administrative processes, recordkeeping, and coordination with internal teams.
• Maintain a high level of accuracy, organization, and service quality.
• 3 to 5 years of customer service, administrative support, or related office experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Comfortable using standard office technology, customer databases, email, and data entry systems.
• Strong problem-solving skills with a patient and customer-focused approach.
• Reliable, detail-oriented, and able to work effectively in a team environment.

Preferred Qualifications

• Previous experience in an office-based customer service or administrative support role.
• Experience using CRM software, ERP systems, or customer account management tools.
• Bilingual communication skills are a plus if relevant to the customer base.
• Prior temp-to-hire or fast-paced staffing environment experience is helpful.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.