Customer Service Tier 1 Support

AppleOne Employment Services; Overland Park (KS); On-site; USD 21,000 - 29,000; Part time

Job summary

AppleOne Employment Services is seeking a Customer Service Tier 1 Support Representative for contract opportunities in Overland Park, KS. The role involves assisting customers by phone, email, and live chat, providing basic technical troubleshooting and clear guidance to resolve issues.

You'll work in a structured support environment, emphasize strong communication, attention to detail, and teamwork, and gain hands-on experience in customer service, technical support, issue resolution, and

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience in a call center or support environment.
• Experience supporting customers via phone, email, and chat.
• Ability to explain basic technical solutions clearly and patiently.

Responsibilities

• Handle inbound customer support requests through phone, email, and live chat.
• Provide Tier 1 technical support, including basic troubleshooting and issue resolution.
• Diagnose customer issues, identify root causes, and follow established support workflows.
• Accurately document customer interactions, troubleshooting steps, and resolutions in internal systems.
• Escalate complex technical issues to the appropriate internal teams.
• Share recurring customer trends, feedback, and issues with internal stakeholders.

Skills

Multi-channel support

Basic troubleshooting

Documentation in systems

Issue escalation

Strong communication

Attention to detail

Time management

Customer-focused

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

We are seeking Customer Service Tier 1 Support Representatives for contract opportunities in Overland Park, KS. This role is ideal for customer-focused professionals who enjoy helping others, solving problems, and working in a fast-paced support environment.

As a Customer Service Tier 1 Support Representative, you will assist customers by phone, email, and live chat while providing basic technical troubleshooting and clear, professional guidance. You will be part of a structured support environment where strong communication, attention to detail, and teamwork are key to delivering a positive customer experience.

This opportunity offers consistent hourly pay, hands-on support experience, and the chance to build valuable skills in customer service, technical support, issue resolution, and internal systems documentation.

Key Responsibilities

• Handle inbound customer support requests through phone, email, and live chat.
• Provide Tier 1 technical support, including basic troubleshooting and issue resolution.
• Diagnose customer issues, identify root causes, and follow established support workflows.
• Accurately document customer interactions, troubleshooting steps, and resolutions in internal systems.
• Escalate complex technical issues to the appropriate internal teams.
• Share recurring customer trends, feedback, and issues with internal stakeholders.

Compensation and Benefits

• Pay rate: $18 per hour.
• Job type: Contract/temporary opportunities.
• Schedule: After training, 8-hour shifts may be scheduled anytime between 8:00 AM and 9:00 PM.

Required Qualifications and Skills

• Support customers across phone, email, and chat in a high-volume service environment.
• Provide basic technical troubleshooting using standard workflows and internal resources.
• Document customer interactions and resolutions accurately in support systems.
• Escalate unresolved or complex issues to the appropriate technical teams.
• High school diploma or GED required.
• At least 1 year of customer service experience in a call center or support environment.
• Strong verbal and written communication skills.
• Ability to explain basic technical solutions clearly and patiently.
• Proficiency with Microsoft Office and web-based systems.
• Strong attention to detail and ability to follow structured processes.
• Ability to manage multiple tasks while maintaining professionalism and accuracy.
• Customer-focused mindset with the ability to balance empathy, efficiency, and problem-solving.

Preferred Qualifications

• Previous exposure to technical support or troubleshooting is preferred.
• Experience supporting customers through multiple channels, such as phone, email, and live chat.
• Comfort learning new products, systems, and internal tools quickly.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.