Customer Service

Refrig-it; Newark (NJ); On-site; USD 26,000 - 28,000; Full time

Job summary

Refrig-it in Newark, NJ is seeking a Customer Service Representative to be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience.

Primary duties include processing inbound orders, troubleshooting discrepancies, updating the warehouse management system, coordinating with warehouse staff on orders, reviewing shipping and receiving reports for on-time deliveries, and delivering exceptional service to customers and carriers.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Billing experience required.
• Strong verbal and written communication skills.

Responsibilities

• Process customer inbounds and resolve discrepancies.
• Process customer orders and troubleshoot issues.
• Utilize warehouse management system and maintain documentation.
• Coordinate with warehouse staff on new/modified orders.
• Review shipping and receiving reports for timely deliveries.
• Provide exceptional customer service to callers and carriers.
• Communicate with customers and team to meet requirements.
• Perform general office duties and file documentation.
• Attend training to upgrade knowledge.

Skills

Customer service experience

Billing experience

Strong communication skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service

Full Time Newark, NJ, US

6 days ago Requisition ID: 1024

Salary Range: $19.00 To $20.00 Hourly

We are seeking a dedicated and experienced Customer Service Representative to join our amazing team. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Customer Service Primary Duties & Responsibilities:

• Properly processes customers’ inbounds; troubleshoots PO’s; systemically confirms 100% accurate put-away; and resolves discrepancies as needed.
• Properly processes customers orders; troubleshoots orders and resolved discrepancies as needed.
• Properly utilizes warehouse management system andmaintainsappropriatedocumentation.
• Coordinate and update warehouse employees regarding new and modified customerorders.
• Review shipping and receivingreports toensureaccurateandon-timedeliveries.
• Provides exceptional customer service to incoming callers, customers and carriers.
• Proactively communicates with customers, employees and themanagement teamtoensurenecessary requirements are met.
• Processes, audits and files various documentation.
• Performs various office support activities.
• Regular and consistent attendanceandpunctualityarejob requirements.
• Theability to get along with others and non-violenceisajobrequirementtoconsistentlypromotea positive team environment.
• Assist other employeesintheperformanceof theirassigneddutieswhen necessary.
• Occasionally work overtime and o the weekend when necessary.

Customer Service Other Duties:

• Perform other tasks and/or duties as they may be assigned.

Customer Service Employee Responsibilities:

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Minimum Qualifications:

Education and Experience:

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience

Required Licenses, Certifications and/or Knowledge:

• Principles and practices of effective customer service.
• May require material handling certification.