Customer Service Representative- Burlington, NJ

Burlington Stores; Montgomery (AL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Performance Team in Montgomery, AL is seeking a Warehouse Customer Service Representative to support the Distribution Center team by following established procedures and performing cross-functional duties to sustain workflow and operations.

The role requires at least 1 year of customer-facing service experience, strong communication, and a high sense of urgency. You will interact with Inventory Control, Processing, and Shipping, and use MS Office to manage documents and reports.

Qualifications

• Minimum of 1 year in a customer facing service‑oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency.
• Intermediate skill level in MS Office products including MS Word, MS Excel, and MS Outlook.

Responsibilities

• Assist the department and perform position related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with Inventory Control department regarding inventory availability.
• Partner with Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow‑up on purchase order for routing based on store requirements.
• Update and maintain warehouse management system (WMS).
• Communicate with Shipping Department and carriers to maintain pickup schedule.
• File and scan documents into the system/customer.

Skills

Customer service

Problem solving

Communication

Urgency

MS Office

Job description

Job Overview

The Warehouse Customer Service Representative will work with the general Distribution Center team to provide support by performing tasks according to well established company procedures. The role also includes cross‑functional duties within the Distribution Center to support workflow and operational processes.

Essential Duties and Responsibilities

• Assist the department and perform position related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with Inventory Control department regarding inventory availability.
• Partner with Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow‑up on purchase order for routing based on store requirements.
• Update and maintain warehouse management system (WMS).
• Communicate with Shipping Department and carriers to maintain pickup schedule.
• File and scan documents into the system/customer.

Skills and Experience

• Minimum of 1 year in a customer facing service‑oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency.
• Intermediate skill level in MS Office products including MS Word, MS Excel, and MS Outlook.
• Industry related experience preferred but not required.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more

Pay Range

$21 an hour. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Employment Eligibility

You must be authorized to work for any employer in the U.S.

Equal Employment Opportunity

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.