Customer Service Representative

ADP, Inc.; Warrenton (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

ADP, Inc. in Warrenton, MO is hiring a Customer Service Representative to be the first point of contact for customers, handling inquiries and ensuring a positive experience.

The role includes processing inbound orders, coordinating with warehouse staff, and resolving discrepancies to maintain timely deliveries. Required qualifications include a high school diploma (or equivalent) and billing experience; one year of customer service is preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience.
• Principles and practices of effective customer service.
• Material handling certification may be required.

Responsibilities

• Process customers’ inbounds; troubleshoots PO’s; confirms accurate put-away and resolves discrepancies.
• Process customer orders; troubleshoot orders and resolve discrepancies as needed.
• Utilize warehouse management system and maintain documentation.
• Coordinate and update warehouse staff regarding new and modified customer orders.
• Review shipping and receiving reports to ensure accurate and on-time deliveries.
• Provide exceptional customer service to callers, customers and carriers.
• Communicate proactively with customers, employees and management to meet requirements.
• Audit and file various documentation.
• Perform various office support activities.
• Maintain regular attendance and punctuality.
• Promote a positive team environment and help others as needed.
• Occasionally work overtime and on the weekend when necessary.

Skills

Customer service

Billing

Communication

Team player

Adaptability

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Warrenton, MO, US

30+ days ago Requisition ID: 1012

Salary Range: $18.00 To $20.00 Hourly

We are seeking a dedicated and experienced Customer Service Representative to join our amazing team. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Customer Service Primary Duties & Responsibilities :

• Properly processes customers’ inbounds; troubleshoots PO’s; systemically confirms 100% accurate put-away; and resolves discrepancies as needed.
• Properly processes customers orders; troubleshoots orders and resolved discrepancies as needed.
• Properly utilizes warehouse management system andmaintainsappropriatedocumentation.
• Coordinate and update warehouse employees regarding new and modified customerorders.
• Review shipping and receivingreports toensureaccurateandon-timedeliveries.
• Provides exceptional customer service to incoming callers, customers and carriers.
• Proactively communicates with customers, employees and themanagement teamtoensurenecessary requirements are met.
• Processes, audits and files various documentation.
• Performs various office support activities.
• Regular and consistent attendanceandpunctualityarejob requirements.
• Theability to get along with others and non-violenceisajobrequirementtoconsistentlypromoteap positive team environment.
• Assist other employeesintheperformanceof theirassigneddutieswhen necessary.
• Occasionally work overtime and o the weekend when necessary.

Customer Service Other Duties :

• Perform other tasks and/or duties as they may be assigned.

Customer Service Employee Responsibilities :

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Minimum Qualifications :

Education and Experience:

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience

Required Licenses, Certifications and/or Knowledge :

• Principles and practices of effective customer service.
• May require material handling certification.